ACCOUNT

Do you want to order from the German Weightlifting Shop? Set up a customer account with us for this purpose!

Go to MY ACCOUNT at the top of the page.

Then enter the e-mail address that you want to use for your customer account. You will then receive a password and an activation link by e-mail. Once you have confirmed the link, your customer account is ready.

Please remember to change the first password in your customer account under “Account details“. Use upper and lower case letters and special characters for your password. The minimum length is 8 characters.

When you log in to your German Weightlifting Shop customer account in the future, you will be asked for your password and email address.

Furthermore, it is possible to create a German Weightlifting Shop account by entering your Google or Facebook account. To do this, select one of the two accounts in the “Login” area to register. You will receive an e-mail with a confirmation link. You can view and change your linked Social Login profiles at any time under “Account details“.

In your customer account, you can view, change or supplement your information at any time. Of course we adhere to valid privacy policy and do not pass on your data to third parties.

You have not received an e-mail from us?

Please check the following:

  • Have you possibly activated a spam filter in your e-mail system? Please add support@german-weightlifting-shop.com to your address book.

Do you already have an account but forgot your password?
Then let us send you a new password link:

RESET PASSWORD

Confirm the reset by confirming the link in the e-mail. In the next step, you will be asked to enter a new password.

Go to MY ACCOUNT at the top of the page.

Then enter your user name/email address and the password you have chosen in the “Customer Login” area.

Or choose to login via Google or Facebook. You will be asked to select the social profile associated with your account. If your Google or Facebook account is not yet linked, log in as described above and link the desired profile under “Account details” in your customer account.

You cannot log in despite registration?

Please check the following:

  • Did you use the link in your confirmation email to register? Your customer account is not active until you have clicked on the link in the confirmation e-mail.
  • Have you possibly activated a spam filter in your e-mail system? Please add support@german-weightlifting-shop.com to your address book.

You are new and want to create an account?

Then enter the e-mail address that you want to use for your customer account. You will then receive a password and an activation link by e-mail. Once you have confirmed the link, your customer account is ready.

Please remember to change the first password in your customer account under “Account details“. Use upper and lower case letters and special characters for your password. The minimum length is 8 characters.

When you log in to your German Weightlifting Shop customer account in the future, you will be asked for your password and email address.

If you prefer to use your Google or Facebook account for future logins, select Log in with Google or Facebook profile in the “Login” section. You will then be asked to select the profile and will receive an activation link by email.

In your customer account, you can view, change or supplement your information at any time. Of course we adhere to valid privacy policy and do not pass on your data to third parties.

Did you lose your password?

Then let us send you a new password link:

RESET PASSWORD

Confirm the reset by confirming the link in the e-mail. In the next step, you will be asked to enter a new password.

You will find the logout button when you open MY ACCOUNT. Just scroll down and tap on “Logout”.

You can have a password link sent to you here:

RESET PASSWORD

Confirm the reset by confirming the link in the e-mail. In the next step, you will be asked to enter a new password.

The following requirements must be met when selecting the password:

  • At least 8 characters
  • at least 1 special character
  • at least 1 number
  • At least 1 capital letter included

You have not received an e-mail from us?

Please check the following:

  • Have you possibly activated a spam filter in your e-mail system? Please add support@german-weightlifting-shop.com to your address book.

Under the menu item Addresses in your customer account you can change your delivery and billing address.

Did you already order, but would like to receive it at another address?
If your order is not yet packed, you can cancel it and reorder. Contact our customer service via the contact options below and ask them to cancel your order. Reorder again by using the correct address.

As soon as the package is shipped, you will receive an e-mail from the respective shipping partner announcing the package. You also have the option of selecting a desired delivery location such as a parcel shop or storage location.

You have moved and your package could not be delivered?
In this case it will be returned to us and you will be refunded the order amount within 14 days.

Do you want to change your name?
Then go to account details in your customer account.

Do you want to change your email or password?
You change these in the customer account under account details.

Do you want to use your Google or Facebook account for login?
Link your Social Login Profiles in the customer account under Account Details.

Has your shipping address changed?
Under the menu item Addresses in your customer account you can change your delivery and billing address for future orders.

Did you lose your password?
Then let us send you a new password link:

RESET PASSWORD

Log in to track your order

LOGIN

Under orders you will find an overview of all your orders including order status. Furthermore, you have the possibility for already paid and shipped (status: “Finished”) orders to download your invoice again via “Download invoice” if you did not receive it via e-mail from us.

Click on “Show” to see details of the respective order, e.g.

  • ordered items
  • shipping address
  • payment method
  • order amount

or download the return slip again.

You’re not sure what your outstanding balance is?
Log in to see your outstanding amounts

LOGIN

If you have paid or returned a part of the order, the outstanding amount will be updated for each order in your customer account – for payments within 5 days, for returns within 14 days.

Has your address changed?
Unfortunately, it is not possible to change the delivery address for completed orders.

However, as long as your order has not been packed, you can cancel it and order your desired items again after adjusting your address in your customer account.

If you can no longer cancel it and your order cannot be delivered, it will be returned to us and you will be refunded.

Would you like to be regularly informed about top offers, new arrivals, and news about weightlifting? Register for our newsletter!

Your benefits:

  • Exclusive offers
  • Discounts
  • Vouchers
  • New arrivals
  • Info about our service

This is how you subscribe:
Subscribe at any time by clicking the button Never miss outin the footer.

You do not get a newsletter although you’ve already been registered?

Please check the following:

  • Did you use the link in your confirmation email to register? The newsletter subscription is only successful if you click on the link in the confirmation e-mail.
  • Have you possibly activated a spam filter in your e-mail system? Please add support@german-weightlifting-shop.com to your address book.

You do not want to receive the newsletter anymore?
Just click the unsubscribe link in the footer of one of our newsletter e-mails or contact us by using the contact form. The new settings will be updated within a week – it is possible that you will receive the newsletter again during this period despite your cancellation.

You marked the newsletter as SPAM?
In this case, it is possible that other e-mails from us (e.g. e-mails regarding your order) can no longer be delivered correctly.

To have your customer account deleted, please contact us via our contact form. Please enter the email address associated with your German Weightlifting Shop account as it is required for the deletion.

Please keep in mind that we can only realize a deletion when

  • No more open invoice amount exists – No repayment from us to you
  • None of your orders are still in delivery

If any of this still applies, we will not be able to delete your account immediately and ask you for some patience or clarification of open issues.

If you purchased items from us less than 14 days ago, your account will be deleted once the return period has expired.

Under the menu item Vouchers in your customer account you can order your purchased gift vouchers including voucher code, expiring date and remaining value.

You also have the possibility to “download” the voucher again as pdf if you did not receive an email from us.

If you bought a voucher as a guest, please contact our customer service if you have any questions about the voucher code, expiration date, and remaining credit or if you want to have the pdf resent.

Under notification, you will find an overview of the products for which you will receive an e-mail notification when the product is available again.

If you have changed your mind in the meantime, you can also simply deactivate the notifications for each product by clicking on the “Leave wait list” link under the respective product.

Do you want to know how to subscribe to the notification feature?

Select your desired item in the shop, which is currently no longer available. Under the message “Out of stock” the dialog “Wait list” appears. Confirm the checkbox, enter your e-mail address and click the button “Join wait list“.

As soon as your item is back in stock, you will receive a one-time email reminder.

I do not have a customer account but would still like to be notified.

If you do not have a customer account with us, you can also register for the one-time availability notification by entering your e-mail address. Select your desired item in the shop, which is currently no longer available. Under the message “Out of stock” the dialog “Wait list” appears. Confirm the check box, enter your e-mail address and click the button “Join Wait list“.

To delete notification subscriptions, please contact our customer service by using the contact form stating the e-mail address used and the product (including color and size).