ORDERS

How can I place an order?
To shop at german-weightlifting-shop.com you do not necessarily need a customer account with us. However, this gives you some advantages that you do not have when ordering as a guest:

  • Overview of your orders including Shipment status and tracking
  • Download return slips
  • Viewing your gift vouchers
  • Manage your addresses and payment details to speed up the ordering process
  • Manage your waitlist
  • Download of all past invoices

If you do not have a customer account yet, you can simply register at the end of the checkout process or order as a guest.

As soon as you have decided on a color and size, put your desired item in the shopping cart. Click on the button “Add to cart”.

My size is not available
Soon we may have more of them again.
Select your desired item in the shop, which is currently no longer available. Under the message “out of stock” the “Waitlist” dialog appears. Confirm the checkbox and click the button „Join waitlist“.

As soon as your item is back in stock, you will receive a one-time email reminder.

Cart
Here you will find an overview of all items that you have reserved for your order so far. You will find the total amount and the estimated delivery time at the bottom.

Is everything right? Click on “Proceed to checkout” to complete your order.

Please note: Only after completion of your order the items are bindingly reserved for you.

What happens after the order?
Shortly after you have ordered, you will receive a confirmation e-mail from us including your order number. Within your customer account you can always check the status of your order underMy orders. For guest orders please use our order status form for inquiries.

We will also notify you by e-mail when your shipment leaves our warehouse. In this e-mail you will also receive a tracking link (it is also visible in the customer account of the respective order) – so you can always keep track of your package.

You have not received an e-mail from us?

Please check the following:

  • Has the e-mail possibly ended up in the spam folder?
  • Have you possibly activated a spam filter in your e-mail system? Please add support@german-weightlifting-shop.com to your address book.

Do you want to order from the German Weightlifting Shop? Set up a customer account with us for this purpose!

Go to MY ACCOUNT at the top of the page.

Then fill out all fields marked with * in the form “Create new customer account”. Choose a secret password (at least 8 characters, 1 special character, 1 number) and confirm your data – done! You will then receive an activation link by e-mail. Once you have confirmed the link, your customer account is ready.

When you log in to your German Weightlifting Shop customer account in the future, you will be asked for your password and email address.

Furthermore, it is possible to create a German Weightlifting Shop account by entering your Google or Facebook account. To do this, select one of the two accounts in the “Login” area to register. You will receive an e-mail with a confirmation link. You can view and change your linked Social Login profiles at any time under “Account details“.

In your customer account, you can view, change or supplement your information at any time. Of course we adhere to valid privacy policy and do not pass on your data to third parties.

You have not received an e-mail from us?

Please check the following:

  • Have you possibly activated a spam filter in your e-mail system? Please add support@german-weightlifting-shop.com to your address book.

Do you already have an account but forgot your password?
Then let us send you a new password link:

The link will redirect you to our site and you will be asked to enter a new password.

The following requirements must be met when selecting the password:

  • At least 8 characters
  • at least 1 special character
  • at least 1 number

A completed order can no longer be changed. However, as long as the order has not been packed, you can cancel it and reorder it if necessary.

This is how you cancel in the customer account:

  1. Open the ORDER OVERVIEWin your customer account.
  2. Cancel desired order via “Cancel”.

A cancellation cannot be reversed. But of course, you can always order again from us.

The order can no longer be cancelled?

Orders can only be cancelled as long as the menu item “Cancel” is active – if it is not active anymore, your order is already ready for dispatch.

The unwanted articles can besent back to us within 14 days after receipt.

If your address has changed and your package cannot be delivered, it will be returned to us and you will be refunded the purchase price.

Your order was cancelled unintentionally?

We’re sorry about that. It can happen that an item is already sold out, but is still shown as available in the shop. In very rare cases, the order is then cancelled by the system.

You want to cancel a single article?

In some cases, it is only possible to cancel the entire order, for example, if you have redeemed a voucher for your order.

Do you want to change the delivery address?

Once you have ordered, the delivery and billing address for the order cannot be changed. Please cancel in this case and order again to the new address.

Under the menu itemAddresses in your customer account you can change your delivery and invoice addresses.

Did you already order, but would like to receive it at another address?
If your order is not yet packed, you can cancel it and reorder. Contact our customer service via the contact options below and ask them to cancel your order. Reorder again by using the correct address.

As soon as the package is shipped, you will receive an e-mail from the respective shipping partner announcing the package. You also have the option of selecting a desired delivery location such as a parcel shop or storage location.

You have moved and your package could not be delivered?
In this case it will be returned to us and you will be refunded the order amount within 14 days.

Log in to track your order

Under orders you will find an overview of all your orders including order status. Furthermore, you have the possibility for already paid and shipped (status: “Finished”) orders to download your invoice again via “Download invoice” if you did not receive it via e-mail from us.

Click on “Show” to see details of the respective order, e.g.

  • ordered items
  • shipping address
  • payment method
  • order amount

or download the return slip again.

You’re not sure what your outstanding balance is?
Log in to see your outstanding amounts

If you have paid or returned part of your order, the outstanding amount will be updated for each order in your orders – within 5 days for payments and 14 days for returns.

Has your address changed?
Unfortunately, it is not possible to change the delivery address for completed orders.

However, as long as your order has not been packed, you can cancel it and order your desired items again after adjusting your address in your customer account.

If you can no longer cancel it and your order cannot be delivered, it will be returned to us and you will be refunded.

In the order overview in your customer account, the status of the respective order is shown in the 3rd column.

Pending payment

You have canceled the payment during the ordering process or the payment was not successful. Your order is now reserved for you for 14 days. Via the payment link in the order overview, you can complete the payment at any time.

Once we have received your payment, the status will be changed to “processing”. If we do not receive payment from you within 14 days, the order will be automatically canceled.

As a reminder of your order we will send you 3 reminder emails with the payment link.

If you have changed your mind, you can also cancel the order at any time by clicking the “Cancel” link in the order overview.

Did you order as a guest?

You can pay for your order at any time using the Pay link from one of the reminder emails or write to our customer service, they will be happy to help you.

Processing

Your order was successful, we have already received your payment and will immediately prepare your package for shipping.

You will receive a shipping confirmation by e-mail as soon as we have shipped your order.

On Hold

You have chosen the payment method bank transfer and we expect your transfer.

Once we have received your payment, the status will be changed to “processing”. If we do not receive payment from you within 14 days, the order will be automatically canceled.

As a reminder of your order we will send you 3 reminder emails with our bank details.

If you have changed your mind, you can also cancel the order at any time by clicking the “Cancel” link in the order overview.

Completed

Your order is ready for dispatch and will be handed over to our dispatch service provider.

As soon as your order is completed, you can also access the tracking information in your customer account via “View” at any time.

Furthermore you will receive a shipping confirmation by e-mail including tracking link.

Now it won’t be long before you can finally hold your favorite products in your hands!

Failed

Your credit card has been declined or you have not completed the two-factor authentication process.

Your order is now reserved for you for 14 days. Via the payment link in the order overview, you can complete the payment at any time.

Once we have received your payment, the status will be changed to “processing”. If we do not receive payment from you within 14 days, the order will be automatically canceled.

As a reminder of your order we will send you 3 reminder emails with the payment link.

If you have changed your mind, you can also cancel the order at any time by clicking the “Cancel” link in the order overview.

Did you order as a guest?

You can pay for your order at any time using the Pay link from one of the reminder emails or write to our customer service, they will be happy to help you.

Canceled

You have canceled the order because you changed your mind or our admin has canceled your order because the payment deadline of 14 days was exceeded.

Should you still like to receive your items, please order again.

Refunded

You have returned one item of your order or the whole order to us. We have already processed your return and refunded the invoice amount to your account used for the order.

To confirm your credit you should also have already received a corrected invoice by e-mail.

Use our order status form to track your order

You will need the e-mail address and order number used for your order.

If you have not received an order confirmation email with all details of your order, please check the following:

  • Has the e-mail possibly ended up in your spam folder?
  • Have you possibly activated a spam filter in your e-mail system? Please add support@german-weightlifting-shop.com to your address book.

If the order data still cannot be found, please contact our customer service.

If you have not received an order confirmation email with all details of your order, please check the following:

  • Has the e-mail possibly ended up in your spam folder?
  • Have you possibly activated a spam filter in your e-mail system? Please add support@german-weightlifting-shop.com to your address book.

If the order data still cannot be found, please contact our customer service.

You will find all details about the revocation and return regulations in our revocation declaration.
You can cancel your order directly via the online cancellation form.

You can download a copy of the invoice with VAT shown for one of your last orders in your customer account. The prerequisite is that these have already been sent. You will also receive a copy of the invoice as a pdf via e-mail as soon as your order has been processed by us. Log in to download an invoice for your order:

Did you get a wrong article? Or did you receive an additional item that you had not ordered at all?

We’re sorry, we didn’t mean to put you to any trouble.

Please return the wrong item and note on the return note under reason for exchange that you did not order it or that the ordered item was not delivered.

If your desired item has not arrived, please reorder it. Of course, we do not charge for the wrong article. If the order has already been paid, the order amount will be credited to your account as soon as we receive your return shipment with the note.

Your article is defective or damaged?

We’re sorry about that. Please submit a complaint – click below and fill out the form. Please provide us with as many details as possible so that we can investigate your complaint quickly.

We are sorry if you’ve received a damaged package.

Are the ordered items undamaged?

If only the package has been damaged and you want to return something, you can simply use the packaging of your choice for the return shipment. Please fill out the enclosed return form completely and send your return:

German Weightlifting GmbH
Erlbacher Straße 88
08258 Markneukirchen

Please understand that we cannot replace damaged shipping material.

Is an item damaged or missing due to shipping?

Please contact us using one of the contact options below. If you give us your order number, we can help you particularly quickly.

You can return items to us within 14 days, even if you bought them in a sale. The important thing is that they are unworn. Please be careful not to remove attached labels.
All information about this and step-by-step instructions on how to return items can be found above.

Normally you will receive the appropriate return slip for your order with your package. However, if there is no return slip, you can still download it from your customer account as a pdf file. Simply select the corresponding order under My Orders and click on the link “Returns Slip” below the order summary.

Did you order as a guest?

If you did not create a customer account during the ordering process, you can download your return slip via the order status form. Please enter the order number and the e-mail address used when ordering. Click on the “Returns slip” link under the order summary.

AN ITEM DOES NOT PLEASE YOU ANYMORE?

THIS IS HOW YOU RETURN YOUR ORDER:

DID AN ARTICLE NOT FIT PERFECTLY?

THIS IS HOW YOU EXCHANGE YOUR ORDER:

NOTE: WE DO NOT OFFER EXCHANGE ORDERS FOR ORDERS FROM ABROAD.

In this case, send us the unsuitable item back as described above and order a suitable item again.

The order amount will be credited within 14 days after receipt of your return – always according to the payment method you chose when ordering.

It has not been confirmed that the return has arrived?
Don’t worry – we will only confirm the return by e-mail after we have checked it. This will take a few days. So if you see in the tracking system that your package has arrived, please give us up to 14 days.

Did you cancel?
If you have canceled your order or an item is not available in exceptional cases, we will refund the amount immediately.

This way the purchase amount is credited depending on the payment method:

Credit card (stripe): The amount will be credited back to the credit card account debited by us. You can see the chargeback on your next credit card statement. It may happen that the date of the chargeback on it coincides with the date of payment.

Pay in Advance: You will receive the credit on the bank account from which you transferred the money. It may take up to 5 business days for the credit to appear in your account.

SEPA Lastschrift: You will receive the credit to the bank account from which the purchase amount was collected. It may take up to 5 business days for the credit to appear in your account.

PayPal: The money will be credited to the PayPal account you use. Whether the amount is deposited to your PayPal account or returned to your bank account is up to you.

KLARNA: You will receive the credit on the bank account you have used for klarna. It may take up to 5 business days for the credit to appear in your account.

stripe (Giropay, iDeal, Multibanco, EPS, P24, Bancontact): You will receive the credit on the bank account you used for your stripe payment. It may take up to 5 business days for the credit to appear in your account.

Did you order an item which is cheaper now? Please check the following:

  • Was your item delivered more than 14 days ago?
  • Is the cheaper offer only valid for a different size or color?

Any of these options apply?

In this case a price reduction is not possible.

The options do not apply?

If your order has been shipped already please ask us to check if a discount is possible.