You want to buy a gift voucher or have been given one as a present and want to use it for your order?
You would like to use a discount code for your order or already have one?
Find all tips on the topic of gift vouchers and discount codes here.
During order process: Enter the coupon code in the shopping cart in the field “coupon code” and click on “Apply”. The voucher amount is included in the total amount in the shopping cart. To remove the voucher before completing the order click on “Remove” in the price listing.
You have forgotten to enter the gift voucher?
As long as your order has not been packed, you can cancel it and simply reorder.
You have several gift vouchers?
Combine as many gift vouchers as you like for your order.
If your order still has the order status “In Process” or “On Hold” or “Payment Pending” in your customer account, please contact our customer service and ask to cancel your order. Order your articles again and enter the voucher code in the shopping cart in the field “coupon code”.
If your order is already “Completed” and shipped, the gift voucher can unfortunately no longer be used for this order.
The order amount will be credited within 14 days after receipt of your return.
If the whole order was paid with the gift voucher
The credit will be refunded to your voucher value and you can use the credit in a future order. A cash payment of the credit balance is not possible.
If the gift voucher was combined with another payment method
The gift voucher will be deducted from the items you keep. The remaining voucher value will be booked to your credit account. We will refund the additional amount paid according to your other chosen payment method.
The gift voucher will be fully credited to the items you keep. The difference will be deducted from the payment method you used to combine the gift voucher.
Log in to see your current balance
This is how redeem vouchers:
Refund of gift vouchers:
A cash payment of a gift voucher is not possible. If you return items to us, we will charge the voucher as a credit, which you can use for your next order.
You can’t find the voucher code anymore?
The code can be viewed in the customer account under “Vouchers” or downloaded as pdf. If you have received the voucher as a gift, the code is in the customer account of the person from whom you received the voucher.
You have bought a gift voucher but not received it?
Please check your spam folder first – it may happen that our gift voucher emails are sorted there. If you did not receive an email, you can download the gift voucher directly as a PDF file in your customer account in the vouchers section.
To prevent future emails from ending up in your spam folder, please add firstname.lastname@example.org to your address book.
Did you buy the voucher as a guest?
Please check your spam folder and contact our customer service if the voucher cannot be found.
Did you buy a gift voucher and changed your mind?
Please contact our customer service and ask them to cancel the voucher and the order. A cancellation is only possible as long as the voucher value is still fully available. As soon as a partial amount for the payment of an order has been redeemed, the voucher can no longer be canceled.
You can redeem your discount code in the shopping cart.
Enter your voucher code in the field “coupon code” and confirm with the button “Apply”. The order amount is then reduced by the coupon value.
Do you want to delete a coupon code you have already entered? Click „Remove” in the price listing below.
If your discount code cannot be redeemed when ordering, please check the following:
Did a space creep in?
Please make sure that no spaces are entered in the field.
Has the validity period expired?
Some discount codes have a limited validity period, which is always indicated. If you have received the voucher by e-mail, the period of validity can be found there.
Has the minimum order value been reached?
Discount codes can have a minimum order value. This is always indicated with the voucher. If you have received the voucher by e-mail, the minimum order value is mentioned there.
Have you combined several discount codes?
Only one discount code can be redeemed per order.
Is the discount code linked to specific products?
Our discount codes can be linked to specific products, campaigns or categories.
When are coupon codes valid?
Validity period: Discount codes have a limited validity period, which is always indicated. If you have received the voucher by e-mail, the period of validity can be found there.
Minimum order value: Discount codes can have a minimum order value. This is always indicated on the voucher. If you have received the voucher by e-mail, the minimum order value is mentioned there.
Limited product selection: Discount codes can be linked to specific products, campaigns or categories.
How do I order with coupon codes?
Redeem discount code: Redeem your discount code in the shopping cart by entering it in the field “Coupon Code”. Please take care to avoid spaces.
Can be used once only: Your discount code can only be used once, after that the coupon code is no longer redeemable.
Credit retroactively: A subsequent crediting of the discount code to a completed order is not possible.
Combine coupon codes: Only one discount code can be redeemed per order.