ACCOUNT

Lost your password? Please enter your username or email address. You will receive a link to create a new password via email.

FAQ

Do you want to order from the German Weightlifting Shop? Set up a customer account with us for this purpose!

Go to ACCOUNT at the top of the page.

Then fill out all fields marked with * in the form “Create new customer account”. Choose a secret password (at least 8 characters, 1 special character, 1 number) and confirm your data – done! You will then receive an activation link by e-mail. Once you have confirmed the link, your customer account is ready.

When you log in to your German Weightlifting Shop customer account in the future, you will be asked for your password and email address.

In your customer account, you can view, change or supplement your information at any time. Of course, we adhere to the valid PRIVACY POLICY and will not pass on your data to third parties.

You have not received an e-mail from us?

Please check the following:

  • Have you possibly activated a spam filter in your e-mail system? Please add support@german-weightlifting-shop.com to your address book.

Do you already have an account but forgot your password?
Then let us send you a new password link:

Go to ACCOUNT at the top of the page.

Then enter your user name/email address and the password you have chosen in the “Customer Login” area.

You cannot log in despite registration?

Please check the following:

  • Did you use the link in your confirmation email to register? Your customer account is not active until you have clicked on the link in the confirmation e-mail.
  • Have you possibly activated a spam filter in your e-mail system? Please add support@german-weightlifting-shop.com to your address book.

You are new and want to create an account?

Fill out all fields marked with * in the form “Create new customer account”. Choose a secret password (at least 8 characters, 1 special character, 1 number) and confirm your data – done!

When you log in to your German Weightlifting Shop customer account in the future, you will be asked for your password and email address.

In your customer account, you can view, change or supplement your information at any time. Of course, we adhere to the valid PRIVACY POLICY and will not pass on your data to third parties.

Did you lose your password?
Then let us send you a new password link:

Open your ACCOUNT to log out. Just scroll down and tap on “Logout”.

You can have a password link sent to you here:

The link will redirect you to our site and you will be asked to enter a new password.

The following requirements must be met when selecting the password:

  • At least 8 characters
  • at least 1 special character
  • at least 1 number

You have not received an e-mail from us?

Please check the following:

  • Did you use the link in your confirmation email to register? The newsletter subscription is only successful if you click on the link in the confirmation e-mail.
  • Have you possibly activated a spam filter in your e-mail system? Please add support@german-weightlifting-shop.com to your address book.

Under Addresses in your customer account, you can change your shipping and billing address.

Did you already order, but would like to receive it at another address?
If your order is not yet packed, you can cancel it and reorder. Contact our customer service via the contact options below and ask them to cancel your order. Reorder again by using the correct address.

As soon as the package is shipped, you will receive an e-mail from the respective shipping partner announcing the package. You also have the option of selecting a desired delivery location such as a parcel shop or storage location.

You have moved and your package could not be delivered?
In this case it will be returned to us and you will be refunded the order amount within 14 days.

Do you want to change your name?
Go to account details in your customer account

Do you want to change your email or password?
Go to account details in your customer account.

Has your shipping address changed?
Under Addresses in your customer account, you can change your shipping and billing address for future orders.

Did you lose your password?
Then let us send you a new password link:

Log in to track your order

Under Orders you can find an overview of all your previous orders including order status. Furthermore, you have the possibility for already paid and shipped (status: “Finished”) orders to download your invoice again via “Download invoice” if you did not receive it via e-mail from us.

Click on “Show” to see details of the respective order, e.g.

  • ordered items
  • shipping address
  • payment method
  • order amount

or download the return slip again.

You’re not sure what your outstanding balance is?
Log in to see your outstanding amounts

If you have paid or returned a part of the order, the outstanding amount will be updated in your customer account – for payments within 5 days, for returns within 14 days

Has your address changed?
Unfortunately, it is not possible to change the delivery address for completed orders.

However, as long as your order has not been packed, you can cancel it and order your desired items again after adjusting your address in your customer account.

If you can no longer cancel it and your order cannot be delivered, it will be returned to us and you will be refunded.

In the order overview in your customer account, the status of the respective order is shown in the 3rd column.

Pending payment

You have canceled the payment during the ordering process or the payment was not successful. Your order is now reserved for you for 14 days. Via the payment link in the order overview, you can complete the payment at any time.

Once we have received your payment, the status will be changed to “processing”. If we do not receive payment from you within 14 days, the order will be automatically canceled.

As a reminder of your order we will send you 3 reminder emails with the payment link.

If you have changed your mind, you can also cancel the order at any time by clicking the “Cancel” link in the order overview.

Did you order as a guest?

You can pay for your order at any time via the Pay link from one of the reminder emails or you can write to our customer service, they’ll be happy to help you.

Processing

Your order was successful, we have already received your payment and will immediately prepare your package for shipping.

You will receive a shipping confirmation by e-mail as soon as we have shipped your order.

On Hold

You have chosen the payment method bank transfer and we expect your transfer.

Once we have received your payment, the status will be changed to “processing”. If we do not receive payment from you within 14 days, the order will be automatically canceled.

As a reminder of your order we will send you 3 reminder emails with our bank details.

If you have changed your mind, you can also cancel the order at any time by clicking the “Cancel” link in the order overview.

Completed

Your order is ready for dispatch and will be handed over to our dispatch service provider.

As soon as your order is completed, you can also access the tracking information in your customer account via “View” at any time.

Furthermore you will receive a shipping confirmation by e-mail including tracking link.

Now it won’t be long before you can finally hold your favorite products in your hands!

Failed

Your credit card has been declined or you haven’t finished Two-Factor authentification , yet.

Your order is now reserved for you for 14 days. Via the payment link in the order overview, you can complete the payment at any time.

Once we have received your payment, the status will be changed to “processing”. If we do not receive payment from you within 14 days, the order will be automatically canceled.

As a reminder of your order we will send you 3 reminder emails with the payment link.

If you have changed your mind, you can also cancel the order at any time by clicking the “Cancel” link in the order overview.

Did you order as a guest?

You can pay for your order at any time via the Pay link from one of the reminder emails or you can write to our customer service, they’ll be happy to help you.

Canceled

You have canceled the order because you changed your mind or our admin has canceled your order because the payment deadline of 14 days was exceeded.

Should you still like to receive your items, please order again.

Refunded

You have returned one item of your order or the whole order to us. We have already processed your return and refunded the invoice amount to your account used for the order.

To confirm your credit you should also have already received a corrected invoice by e-mail.

Would you like to be regularly informed about top offers, new arrivals, and news about weightlifting? Register for our newsletter!

Your benefits:

  • Exclusive offers
  • Discounts
  • Vouchers
  • New arrivals
  • Info about our service

This is how you subscribe:
Subscribe at any time by clicking the button Never miss outin the footer.

You do not get a newsletter although you’ve already been registered?

Please check the following:

  • Did you use the link in your confirmation email to register? The newsletter subscription is only successful if you click on the link in the confirmation e-mail.
  • Have you possibly activated a spam filter in your e-mail system? Please add support@german-weightlifting-shop.com to your address book.

You do not want to receive the newsletter anymore?
Just click the unsubscribe link in the footer of one of our newsletter e-mails or contact us by using the contact form. The new settings will be updated within a week – it is possible that you will receive the newsletter again during this period despite your cancellation.

You marked the newsletter as SPAM?
In this case, it is possible that other e-mails from us (e.g. e-mails regarding your order) can no longer be delivered correctly.

To delete your customer account, please contact us via our contact form. Please enter the email address associated with your German Weightlifting Shop account as it is required for the deletion.

Please keep in mind that we can only realize a deletion when

  • No more open invoice amount exists – No repayment from us to you
  • None of your orders are still in delivery

If any of this still applies, we will not be able to delete your account immediately and ask you for some patience or clarification of open issues.

If you purchased items from us less than 14 days ago, your account will be deleted once the return period has expired.

Under Vouchers in your customer account you can have a look at ordered gift vouchers including voucher code, expiring date and remaining value.

You also have the possibility to “download” the voucher again as pdf if you did not receive an email from us.

If you bought a voucher as a guest, please contact our customer serviceregarding any questions about the voucher code, expiration date, and remaining value or if you want us to resend the pdf.

Under Waitlist there is an overview of the items for which you will receive an email notification when the product is available again.

If you have changed your mind in the meantime, you can also simply deactivate the notifications for each product by clicking on the “Leave wait list” link under the respective product.

Do you want to know how to subscribe to the notification feature?

Select your desired item in the shop, which is currently no longer available. Under the message “Out of stock” the dialog “Wait list” appears. Confirm the checkbox, enter your e-mail address and click the button “Join wait list“.

As soon as your item is back in stock, you will receive a one-time email reminder.

I do not have a customer account but would still like to be notified.

If you do not have a customer account with us, you can also register for the one-time availability notification by entering your e-mail address. Select your desired item in the shop, which is currently no longer available. Under the message “Out of stock” the dialog “Wait list” appears. Confirm the check box, enter your e-mail address and click the button “Join Wait list“.

To delete notification subscriptions, please contact our customer service by using the contact form stating the e-mail address used and the product (including color and size).

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