PAYMENT

HOW CAN I PAY?

We offer you a variety of payment methods!
In the following table, you can get an overview of the payment options we offer.

PAYMENT OPTIONS

LISTED BY COUNTRIES

ZahlungsmöglichkeitDeutschlandInternational
PayPal
Kreditkarte
Klarna – Pay now
Überweisung
Giropay
EPSÖsterreich
iDealNiederlande
P24Polen
MultibancoPortugal
BancontactBelgien

INFORMATION ON PAYMENT METHODS

Pay simply and comfortably by PayPal and return goods to us free of charge!

If you choose payment via PayPal, you will be redirected directly to PayPal at the end of the order process. Payment is made via the PayPal website with your email address and the corresponding password and is completed within a few clicks.

Since we receive an immediate payment confirmation from PayPal, the item will usually arrive earlier than with other payment methods. Furthermore, your order is covered by the PayPal buyer protection.

You are new to PayPal?

Then you can register as a guest or open a PayPal account and then confirm the payment.

And this is how easy it is to pay with PayPal in the German Weightlifting Shop:

  1. Put your desired item into the shopping cart
  2. Choose “PayPal” as payment method at the checkout
  3. Then follow the further instructions in the shop
  4. Before you finally complete your order in the German Weightlifting Shop, you will be asked by PayPal in a separate window to make the payment.
  5. Once this process is completed, you will be redirected back to the shop and only need to complete the actual ordering process at german-weightlifting-shop.com.

As soon as PayPal informs us about the receipt of payment, we will send you your ordered products immediately.

After a return:

When you return items, they will be credited to the PayPal account you used. Whether the amount is deposited to your PayPal account or returned to your bank account is up to you.

More information about returns and reimbursement via Paypal can be found here.

PAY NOW. PAY DIRECTLY. FAST AND SAFE.

With Klarna “Pay now” you can choose between instant bank transfer, direct debit and credit card.

Since we receive an immediate payment confirmation from Klarna, the article usually arrives earlier with you than with other payment methods. Your order is also secured by the Klarna buyer protection.

Registration with Klarna is not required.

And it’s so easy to pay with Klarna in the German Weightlifting Shop:

  1. Choose Pay Now at the checkout for your purchase.
  2. Select immediate bank transfer, credit card or direct debit as payment method.
  3. Then follow the further instructions in the shop
  4. Complete the order process by clicking the “Pay now” button at the bottom of the page
  5. You will be directed to Klarna
    1. Pay by instant bank transfer:
      • You will be directed to Klarna and asked to choose your country and bank
      • Log in with your online banking data. The data is encrypted and sent to your bank.
      • Some banks will send an additional confirmation PIN to your smartphone, which once must be used to confirm your transaction.
    2. Payment by credit card:
      • Enter your credit card details as usual and your card will be debited automatically.
    3. Payment by direct debit:
      • Enter your bank details and your account will be debited automatically a few days later.
      • Klarna remembers your bank details so that you can pay even faster by 1-click for your next purchase. Absolutely safe and smooth!
  6. After successful payment you will be redirected to the order confirmation page of the German Weightlifting Shop.

With us, you can pay comfortably and safely with your credit card.

We accept MasterCard, Visa, and American Express.

Since we receive immediate payment confirmation for credit card payments, we can immediately prepare your items for shipping.

Refund:
If you return one or more items, the corresponding value of the goods will be credited back to the originally charged credit card.

Security when paying by credit card:
European regulations have changed to make online card payments even safer for you.

For any order placed after September 14, 2019 you will be asked to verify your identity through 3D Secure. This will be marked depending on the type of card you use (e.g. Visa Secure, Mastercard Identity Check or American Express SafeKey). In the FAQ’s below you can find out everything about card payment with 3D Secure.

You want to pay your order in advance?

You order and transfer the invoice amount to us. We ship your desired items as soon as we havereceived your payment.

The articles remain reserved for you until we receive your payment (maximum 14 days). Depending on your bank, it may take 3-5 business days until your payment reaches us.

Important notes for the bank transfer:

  • Please always state your order number as reason for payment.
  • Please transfer for each order separately.
  • In case of a return, the purchase amount will be refunded to the bank account from which you transferred the money.

Our bank details for SEPA bank transfer:

Recipient: German Weightlifting GmbH
Reason: Deine Bestellnummer
IBAN: DE42 6729 0100 0068 7817 01
BIC: GENODE61HD3

You will also receive our bank details again in the order confirmation e-mail after a successful order.

Refund:
If you return one or more items, the corresponding value of goods will be credited back to the originally debited bank account.

Pay easy with Giropay

Giropay is a simple online payment method, which allows you to pay for your order directly through your online banking.

Since we receive an immediate payment confirmation when you pay with Giropay, the item usually arrives earlier with you than with other payment methods.

Registration is not required.

And it’s so easy to pay with Giropay in the German Weightlifting Shop:

  1. Choose Giropay at the checkout for your purchase.
  2. Accept all checkboxes and complete the order process by clicking on the “Pay now” button at the bottom of the page
  3. You will be directed to Giropay and asked to select your bank.
  4. In the next step, you log in to your bank’s online banking and confirm the debit from your account.
  5. After successful payment you will be redirected to the order confirmation page of the German Weightlifting Shop.

Refund:
If you return one or more items, the corresponding value of goods will be credited back to the originally debited bank account.

Pay easy with EPS

EPS is a simple online payment method, which allows you to pay for your order directly through your online banking.

Since we receive an immediate payment confirmation when paying with EPS, the article usually arrives earlier with you than with other payment methods.

Registration is not required.

And it’s so easy to pay with EPS in the German Weightlifting Shop:

  1. Choose EPS at the checkout for your purchase.
  2. Accept all checkboxes and complete the order process by clicking on the “Pay now” button at the bottom of the page
  3. You will be directed to EPS and asked to select your bank.
  4. In the next step, you log in to your bank’s online banking and confirm the direct debit.
  5. After successful payment you will be redirected to the order confirmation page of the German Weightlifting Shop.

Refund:
If you return one or more items, the corresponding value of goods will be credited back to the originally debited bank account.

Pay easy with iDeal

iDeal is a simple online payment method that allows you to pay for your order directly through your online banking.

Since we receive an immediate payment confirmation when you pay with iDeal, the item usually arrives earlier than with other payment methods.

Registration is not required.

And it’s that easy to pay with iDeal in the German Weightlifting Shop:

  1. Choose iDeal at the checkout for your purchase.
  2. Accept all checkboxes and complete the order process by clicking on the “Pay now” button at the bottom of the page
  3. You will be directed to iDeal and asked to select your bank.
  4. In the next step, you log in to your bank’s online banking and confirm the debit from your account.
  5. After successful payment you will be redirected to the order confirmation page of the German Weightlifting Shop.

Refund:
If you return one or more items, the corresponding value of goods will be credited back to the originally debited bank account.

Pay easy with P24

P24 is a simple online payment procedure which enables you to pay for your order directly via your online banking.

Since we receive an immediate payment confirmation when you pay with P24, the article usually arrives earlier with you than with other payment methods.

Registration is not required.

And it’s so easy to pay with P24 in the German Weightlifting Shop:

  1. Choose P24 at the checkout for your purchase.
  2. Accept all checkboxes and complete the order process by clicking on the “Pay now” button at the bottom of the page
  3. You will be forwarded to P24 and asked to select your bank.
  4. In the next step, you log in to your bank’s online banking and confirm the direct debit.
  5. After successful payment you will be redirected to the order confirmation page of the German Weightlifting Shop.

Refund:
If you return one or more items, the corresponding value of goods will be credited back to the originally debited bank account.

Pay easy with Multibanco

Multibanco is a simple online payment method that allows you to pay for your order directly through your online banking.

Since we receive an immediate payment confirmation when you pay with Multibanco, the article usually arrives earlier with you than with other payment methods.

Registration is not required.

And it’s so easy to pay with Multibanco in the German Weightlifting Shop:

  1. Choose Multibanco at the checkout for your purchase.
  2. Accept all checkboxes and complete the order process by clicking on the “Pay now” button at the bottom of the page
  3. You will be redirected to Multibanco
  4. In the next step, log in to your bank’s online banking and carry out the transfer as usual.
  5. After successful payment you will be redirected to the order confirmation page of the German Weightlifting Shop.

Refund:
If you return one or more items, the corresponding value of goods will be credited back to the originally debited bank account.

Easy and convenient payment via Bancontact!

If you choose payment by Bancontact, you will be forwarded directly to Bancontact at the end of the order process. Payment is made via your Bancontact account and is completed within a few clicks.

Since we receive an immediate payment confirmation from Bancontact, the item usually arrives earlier with you than with other payment methods.

And this is how easy it is to pay with PayPal in the German Weightlifting Shop:

  1. Put your desired item into the shopping cart
  2. Choose “Bancontact” as payment method at the checkout
  3. Then follow the further instructions in the shop
  4. Before finally completing your order in the German Weightlifting Shop, you will be asked by Bancontact in a separate window to make the payment.
  5. Once this process is completed, you will be redirected back to the shop and only need to complete the actual ordering process at german-weightlifting-shop.com.

Refund:
If you return one or more items, the corresponding value of goods will be credited back to the originally debited bank account.

FURTHER INFORMATION ON PAYMENT

If you change your mind during the payment process or after a failed payment, you can easily change the payment method. You will receive an e-mail confirming your order within a few minutes after placing your order. In the e-mail, you will receive a link that will redirect you to the checkout page. Here you can then simply select the desired payment method in the payment methods section and complete the payment.

Do you already have a customer account?
Then go to ACCOUNT choose the desired order and click on “Pay”. You will be redirected to the checkout page. Here you can then simply select the desired payment method in the payment methods section and complete the payment.

If you have not received an order confirmation email with all details of your order, please check the following:

  • Has the e-mail possibly ended up in your spam folder?
  • Have you possibly activated a spam filter in your e-mail system? Please add support@german-weightlifting-shop.com to your address book.

If you still cannot find the order data, please contact our customer support.

If something goes wrong during the payment process and the payment fails – after all, a browser window is quickly closed by mistake or the Internet connection suddenly goes down – you will receive an e-mail confirming your order within a few minutes. In the e-mail you will receive a link to make the payment again.

Your order is now reserved for you for 14 days. Via the payment link in the order overview, you can complete the payment at any time.

Do you already have a customer account?
Then go to ACCOUNT choose the desired order and click on “Pay”.

Have you used credit card payment?
The new 3D Secure procedure for credit card payments has been in effect since September 14, 2019.

If you have not yet activated your card for 3D Secure at your bank and therefore aren’t able to complete the two-factor authentication, your payment will not be processed. You can find more information about 3D Secure in the tab “Credit card payment with 3D Secure” below. To complete your payment, please register for the service with your bank and use the “Pay” link from the confirmation email to complete the payment as described above.

Still not working?
Then our customer service is looking forward to help you. Even though we do our best to avoid such cases, it may happen that you cannot complete an order due to other problems, such as a technical failure. In such cases, please contact our customer service, they will solve the problem or if necessary they will creat your order manually.

European regulations are changing to make online card payments even safer for you. For each order placed after September 14, 2019, you will be asked to verify yourself through 3D Secure. This will be marked depending on the type of card you use (e.g. Visa Secure, Mastercard Identity Check or American Express SafeKey).

What should I do?
If you have not already done it, you should unlock your card for 3D Secure. Most banks offer this service online. Please check the website of your bank for more info.

If you have already registered for 3D Secure or if you’ve used the function before, you do not need to register again. However, some banks are still setting up new payment processes to improve usage. Some banks have designed a new smartphone app specifically for this purpose. Please contact your bank for more information.

To ensure that you can pay easily and securely for your next order, we recommend that you activate 3D Secure before your next online order.

How does the payment process with 3D Secure work?
After you have entered your credit card number, expiring date and verification code at the checkout, as usual, a connection to your bank will be established and you will be asked to confirm your identity (two-factor authentication). After correct authentication, the credit card payment is executed.

The authentication procedure may vary from bank to bank. So you may be asked to enter a security code similar to a password. Or you get a one-time usable code via your mobile app or via SMS.

You can download a copy of the invoice with VAT shown for one of your last orders in your customer account. The prerequisite is that these have already been sent. You will also receive a copy of the invoice as a pdf via e-mail as soon as your order has been processed by us. Log in to download an invoice for your order:

The order amount will be credited within 14 days after receipt of your return – always according to the payment method you chose when ordering.

It has not been confirmed that the return has arrived?
Don’t worry – we will only confirm the return by e-mail after we have checked it. This will take a few days. So if you see in the tracking system that your package has arrived, please give us up to 14 days.

Did you cancel?
If you have canceled your order or an item is not available in exceptional cases, we will refund the amount immediately.

This way the purchase amount is credited depending on the payment method:

Credit card (stripe): The amount will be credited back to the credit card account debited by us. You can see the chargeback on your next credit card statement. It may happen that the date of the chargeback on it coincides with the date of payment.

Pay in Advance: You will receive the credit on the bank account from which you transferred the money. It may take up to 5 business days for the credit to appear in your account.

SEPA Lastschrift: You will receive the credit to the bank account from which the purchase amount was collected. It may take up to 5 business days for the credit to appear in your account.

PayPal: The money will be credited to the PayPal account you use. Whether the amount is deposited to your PayPal account or returned to your bank account is up to you.

KLARNA: You will receive the credit on the bank account you have used for klarna. It may take up to 5 business days for the credit to appear in your account.

stripe (Giropay, iDeal, Multibanco, EPS, P24, Bancontact): You will receive the credit on the bank account you used for your stripe payment. It may take up to 5 business days for the credit to appear in your account.

Have you received a payment reminder but you’ve already paid?

Our email to you is just a reminder that your order will be canceled shortly. After 14 days your order will be automatically canceled if payment is not received.

If you have already paid, please ignore the email. We just wanted to make sure that we can prepare your order for shipping in a timely manner.

We ask you to check the following:

  1. You already transferred? It may take about 5 working days to allocate your transfer. As soon as your payment has been completed, you will receive a confirmation by e-mail.
  2. Did you specify the correct reason of payment? Please always state the respective order number as the reason of payment. If you have specified a different purpose, please conactus and tell us the order number as well as your stated purpose.
  3. Have you transferred for several orders together? Please always transfer for each order separately, so that we can assign your payment. If you transfer for several orders together, it can happen that the payment is only assigned to one order. The remaining amount will then be credited back to your bank account – please check in your account if this was the case.

You’re not sure what your outstanding balance is?
Log in to see your outstanding amounts

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If you have already paid, the open amount is updated for each order in the customer account – within 5 working days.

You could not transfer the open invoice amount yet?
No problem – please use the bank details below and your order number as the reason for payment. You do not need to announce your payment, as it will be assigned automatically.

Our bank details for SEPA bank transfer:
Recipient: German Weightlifting GmbH
Reason: Your order number
IBAN: DE42 6729 0100 0068 7817 01
BIC: GENODE61HD3

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