PAYMENT

HOW CAN I PAY?

We offer you a variety of payment methods!
In the following table, you can get an overview of offered payment options.

PAYMENT OPTIONS

LISTED BY COUNTRIES

Payment Option
Germany
International
PayPal
Credit Card
Klarna - Pay now
Bank transfer
Giropay
EPS
Austria
iDeal
Netherlands
P24
Poland
Multibanco
Portugal
Bancontact
Belgium

FURTHER INFORMATION ON PAYMENT

If you change your mind during the payment process or after a failed payment, you can easily change the payment method. You will receive an e-mail confirming your order within a few minutes after placing your order. In the e-mail, you will receive a link that will redirect you to the checkout page. Here you can then simply select the desired payment method in the payment methods section and complete the payment.

Do you already have a customer account?
Go to your CUSTOMER ACCOUNT and select the desired order. Click on the “Pay” link to pay again. You will be redirected to the checkout page. Here you can then simply select the desired payment method in the payment methods section and complete the payment.

If you have not received an order confirmation email with all details of your order, please check the following:

  • Has the e-mail possibly ended up in your spam folder?
  • Have you possibly activated a spam filter in your e-mail system? Please add support@german-weightlifting-shop.com to your address book.

If the order data still cannot be found, please contact our customer service.

Transfer the open invoice amount under indication of the order number. to the following account:

German Weightlifting GmbH
IBAN: DE86 6709 2300 0033 3102 00
BIC: GENODE61WNM
Bank: Volksbank Weinheim

Reference: Order no.

Yes. PayPal offers an installment payment from an order value of 99 €. Click here for more info.

If something goes wrong during the payment process and the payment fails – after all, a browser window is quickly closed by mistake or the Internet connection suddenly goes down – you will receive an e-mail confirming your order within a few minutes. In the e-mail you will receive a link to make the payment again.

Your order is now reserved for you for 14 days. Via the payment link in the order overview, you can complete the payment at any time.

Do you already have a customer account?
Go to your CUSTOMER ACCOUNT and select the desired order. Click on the “Pay” link to pay again.

Have you used credit card payment?
The new 3D Secure procedure for credit card payments has been in effect since September 14, 2019.

If you have not yet activated your card for 3D Secure at your bank and therefore aren’t able to complete the two-factor authentication, your payment will not be processed. You can find more information about 3D Secure in the tab “Credit card payment with 3D Secure” below. To complete your payment, please register for the service with your bank and use the “Pay” link from the confirmation email to complete the payment as described above.

Still not working?
Then our customer service is looking forward to help you. Even though we do our best to avoid such cases, it may happen that you cannot complete an order due to other problems, such as a technical failure. Please contact our customer service, they will solve the issue and are able to manually create the order in our system.

European regulations are changing to make online card payments even safer for you. For each order placed after September 14, 2019, you will be asked to verify yourself through 3D Secure. This will be marked depending on the type of card you use (e.g. Visa Secure, Mastercard Identity Check or American Express SafeKey).

What should I do?
If you have not already done it, you should unlock your card for 3D Secure. Most banks offer this service online. Please check the website of your bank for more info.

If you have already registered for 3D Secure or if you’ve used the function before, you do not need to register again. However, some banks are still setting up new payment processes to improve usage. Some banks have designed a new smartphone app specifically for this purpose. Please contact your bank for more information.

To ensure that you can pay easily and securely for your next order, we recommend that you activate 3D Secure before your next online order.

How does the payment process with 3D Secure work?
After you have entered your credit card number, expiring date and verification code at the checkout, as usual, a connection to your bank will be established and you will be asked to confirm your identity (two-factor authentication). After correct authentication, the credit card payment is executed.

The authentication procedure may vary from bank to bank. So you may be asked to enter a security code similar to a password. Or you get a one-time usable code via your mobile app or via SMS.

You can download a copy of the invoice with VAT shown for one of your last orders in your customer account. The prerequisite is that these have already been sent. You will also receive a copy of the invoice as a pdf via e-mail as soon as your order has been processed by us. Log in to download an invoice for your order:

The order amount will be credited within 14 days after receipt of your return – always according to the payment method you chose when ordering.

It has not been confirmed that the return has arrived?
Don’t worry – we will only confirm the return by e-mail after we have checked it. This will take a few days. So if you see in the tracking system that your package has arrived, please give us up to 14 days.

Did you cancel?
If you have canceled your order or an item is not available in exceptional cases, we will refund the amount immediately.

This way the purchase amount is credited depending on the payment method:

Credit card (stripe): The amount will be credited back to the credit card account debited by us. You can see the chargeback on your next credit card statement. It may happen that the date of the chargeback on it coincides with the date of payment.

Pay in Advance: You will receive the credit on the bank account from which you transferred the money. It may take up to 5 business days for the credit to appear in your account.

SEPA Lastschrift: You will receive the credit to the bank account from which the purchase amount was collected. It may take up to 5 business days for the credit to appear in your account.

PayPal: The money will be credited to the PayPal account you use. Whether the amount is deposited to your PayPal account or returned to your bank account is up to you.

KLARNA: You will receive the credit on the bank account you have used for klarna. It may take up to 5 business days for the credit to appear in your account.

stripe (Giropay, iDeal, Multibanco, EPS, P24, Bancontact): You will receive the credit on the bank account you used for your stripe payment. It may take up to 5 business days for the credit to appear in your account.

Have you received a payment reminder but you’ve already paid?

Our email to you is just a reminder that your order will be canceled shortly. After 14 days your order will be automatically canceled if payment is not received.

If you have already paid, please ignore the email. We just wanted to make sure that we can prepare your order for shipping in a timely manner.

We ask you to check the following:

  1. You already transferred? It may take about 5 working days to allocate your transfer. As soon as your payment has been completed, you will receive a confirmation by e-mail.
  2. Did you specify the correct reason of payment? Please always state the respective order number as the reason of payment. If you have specified a different purpose, please conactus and tell us the order number as well as your stated purpose.
  3. Have you transferred for several orders together? Please always transfer for each order separately, so that we can assign your payment. If you transfer for several orders together, it can happen that the payment is only assigned to one order. The remaining amount will then be credited back to your bank account – please check in your account if this was the case.

You’re not sure what your outstanding balance is?
Log in to see your outstanding amounts

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If you have already paid, the open amount is updated for each order in the customer account – within 5 working days.

You could not transfer the open invoice amount yet?
No problem – please use the bank details below and your order number as the reason for payment. You do not need to announce your payment, as it will be assigned automatically.

Our bank details for SEPA bank transfer:
Recipient: German Weightlifting GmbH
Reason: Your order number
IBAN: DE42 6729 0100 0068 7817 01
BIC: GENODE61HD3