PAYPAL REFUND SERVICE

RETURN YOUR GOODS TO US FOR FREE!

Choose PayPal as payment method and return goods free of charge up to twelve times per year. In the following sections, you will learn how the PayPal refund service works.

STEP-BY-STEP INSTRUCTIONS

PAYPAL REFUND SERVICE

Activate
Service

Activate the service to return orders worldwide free of charge.

Return
item

Doesn't fit? Don't like it?
Just send your goods back to us.

Refund
Shipping Costs

Log in to your
PayPal account and create a refund request.

Get
Refunded

The refund will be credited to your PayPal account after approximately five days.

SERVICE ALREADY ACTIVATED?

THEN PAYPAL TAKES OVER YOUR RETURN COSTS OF MAX: 25 € ONCE PER CALENDAR YEAR UP TO TWELVE TIMES

Click here for PayPal terms of use.

MORE INFORMATION ABOUT THE PAYPAL REFUND SERVICE

First log in to your PayPal account and then go to the following page: https://www.paypal.com/de/webapps/mpp/refunded-returns. Now click on the “Activate free” button to activate the service.

To request a refund of return costs, you must apply for it in your PayPal account. Select the returned item in „activities“ and click on “request refund shipping costs”. You must then fill out the appropriate form and submit the required proof of shipping and payment.

You have 30 daysto request a refund. This period applies from the time you return the purchased goods and pay for shipping – not from the time of purchase.

If the request is approved, your PayPal account will be credited within 5 business days.

The service is only valid for standard shipping (no express options).

Yes, there is a maximum refundable amount. This differs slightly per buyer market. For German buyers the maximum refund limit is 25€. If the requested refund amount is above the upper limit, the purchaser bears the remaining costs. More information can be found in the terms of use of the individual markets: Australia, Belgium, Brasilia, Bulgaria, China, Danmark, Germany, Estonia, Finland, France, Greece, Hong Kong, India, Ireland,Israel, Italia, Canada, Croatia, Latvia, Lithuania, Malaysia, Malta, Netherlands, Norway, Austria, Poland, Portugal, Romania, Russia, Singapore, Slovakia,Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Czech Republic, Hungary, USA, UK und Cyprus.