RETURNS AND EXCHANGE
WE GUARANTEE YOUR ABSOLUTE SATISFACTION!
One or more items do not fit or you do not like it anymore? You ordered the wrong item by mistake and now you want to return it? If something does not fit 100%, you can return the item in its original condition within 14 days. We will either refund the money or exchange the item for you.
RETURN OR EXCHANGE
AN ITEM DOES NOT PLEASE YOU ANYMORE?
THIS IS HOW YOU RETURN YOUR ORDER:
Note: We reserve the right to charge shipping costs of 5.99 € retroactively, should the value of the order fall below the minimum order value of 100 € for free shipping (only available within Germany) after deduction of the return shipment.
DID AN ARTICLE NOT FIT PERFECTLY?
THIS IS HOW YOU EXCHANGE YOUR ORDER:
NOTE: WE DO NOT OFFER EXCHANGE ORDERS FOR ORDERS FROM ABROAD.
In this case, send us the unsuitable item back as described above and order a suitable item again.
MORE INFO ABOUT RETURNS
The return costs in the case of a revocation or exchange you take over. We will pay the shipping costs for resending your exchange order.
Please make sure that your return shipment is sufficiently stamped.
We recommend returning the goods as an insured parcel because as a standard parcel your return is insured up to a value of 500.00 Euro. If it gets lost on the way to us, you will get the value of the goods refunded.
As a package you can track your shipment online with the help of the tracking ID. This way you can see exactly if and when your return has arrived at our warehouse.
Did you pay with PayPal?
If you paid for your purchase with PayPal, you can use the PayPal refund service to get a refund.
Normally you will receive the appropriate return slip for your order with your package. However, if there is no return slip, you can still download it from your customer account as a pdf file. Simply select the corresponding order under My Orders and click on the link “Returns Form” under the order summary.
Did you order as a guest?
If you did not create a customer account during the ordering process, you can download your return slip via the order status form. Please enter the order number and the e-mail address used when ordering. Click on the “Returns slip” link under the order summary.
Please send your return to:
German Weightlifting GmbH
Erlbacher Straße 88
You can return items to us within 14 days, even if you bought them in a sale. The important thing is that they are unworn. Please be careful not to remove attached labels.
All information about this and step-by-step instructions on how to return items can be found above.
The order amount will be credited within 14 days after receipt of your return – always according to the payment method you chose when ordering.
It has not been confirmed that the return has arrived?
Don’t worry – we will only confirm the return by e-mail after we have checked it. This will take a few days. So if you see in the tracking system that your package has arrived, please give us up to 14 days.
Did you cancel?
If you have canceled your order or an item is not available in exceptional cases, we will refund the amount immediately.
This way the purchase amount is credited depending on the payment method:
Credit card (stripe): The amount will be credited back to the credit card account debited by us. You can see the chargeback on your next credit card statement. It may happen that the date of the chargeback on it coincides with the date of payment.
Pay in Advance: You will receive the credit on the bank account from which you transferred the money. It may take up to 5 business days for the credit to appear in your account.
SEPA Lastschrift: You will receive the credit to the bank account from which the purchase amount was collected. It may take up to 5 business days for the credit to appear in your account.
PayPal: The money will be credited to the PayPal account you use. Whether the amount is deposited to your PayPal account or returned to your bank account is up to you.
KLARNA: You will receive the credit on the bank account you have used for klarna. It may take up to 5 business days for the credit to appear in your account.
stripe (Giropay, iDeal, Multibanco, EPS, P24, Bancontact): You will receive the credit on the bank account you used for your stripe payment. It may take up to 5 business days for the credit to appear in your account.
Did you get a wrong article? Or did you receive an additional item that you had not ordered at all?
We’re sorry, we didn’t mean to put you to any trouble.
Please return the wrong item and note on the return note under reason for exchange that you did not order it or that the ordered item was not delivered.
If your desired item has not arrived, please reorder it. Of course, we do not charge for the wrong article. If the order has already been paid, the order amount will be credited to your account as soon as we receive your return shipment with the note.
Your article is defective or damaged?
We’re sorry about that. Please submit a complaint – click below and fill out the form. Please provide us with as many details as possible so that we can investigate your complaint quickly.